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FREQUENTLY ASKED QUESTIONS


Is the software GST compliant ?

No. But we have a GST received and GST payout report for your cash flow reading because the TxBilling mainly serve a business cash flow purpose. With TxBilling, you can have an overview into the invoice, payment due, payment receive, GST received, GST payout in one glance.

How should i purchase the TxBilling ?

There is monthly and annual subscription plan available. You can click on the package “Buy Now” to make the credit card payment through PayPal.

Why TxBilling have only 1 user plan, 3 users plan and 6 users plan?

TxBilling provide flexible plan which is "pay as you go" plan. You only make payment when your increase the number of users. The costing for additional per user is only RM200.

Can more than one user log-in at a time from different location?

Yes, we support simultaneous access for multiple users from different locations/branches. This means multiple users from your companies can log-in and operate the system at the same time.

Which Browsers are supported?

For PCs, we support Internet Explorer 7 and above, Firefox 3.0 and above, Safari latest version, and the latest version of Google Chrome. For the Mac, we support the latest versions of Safari and Firefox.

What platforms and operating systems are supported?

TxBilling supports Windows XP, Windows Vista, Windows 7, Windows 8 and Mac OSX 10.4-10.6.

Does the TxBilling provide the training and after-sales support?

YES, we provide unlimited telephone, live chat and email support. In addition, all the packages come with 'Video User Guide'. It's a set videos in your admin control panel for you to follow & master the system.

Is my data confidential and secure with TxBilling?

Your data is confidential and safe. We use 256 bit SSL encryption, state of the art infrastructure and system security to ensure the safety of your data. Customer's data is regularly backed up and replicated across secure locations.

What should I do if I forgot my password for login?

Kindly contact us by calls or email to us and we will provide a solution to you.

How about the data backup & recovery?

We have recovery servers ready for emergencies case. You don’t have to worry about computer crashes, hackers, backing up data. In short, you can focus on what you do best - making money on your business !

Can the billing data and records keep for 3-6 years or longer?

Yes, you can keep data/records for 3-6 years or longer. Its completely safe forever. All the data such as quotations, invoices, payments, credit notes, etc,. are housed forever and there will be no impact on the transactions that you've entered within your TxBilling system.

What if I need to cancel my subscription? Can I get a copy or backup of all my data? Will my data lost?

Your data is yours! You can always export the report to a standard CSV file format.

Can I import my current invoice records into the system?

Data import from different platform could lead to unexpected errors in the future. Thus we do not work on data import.

Does the system come with a set of invoice templates for selection?

There are 144 countries around the world, more than 100 different business sectors. Every business operates differently. Thus we are not possible to provide all the templates to suit everyone. However we do provide one-time free template adjustment to suit your business need.